The Road Transport Department (JPJ) is looking to expand its Counter 1 mobile services platform in an effort to widen the reach of its services, Bernama reports. According to its finance division director, Datuk Kamarudin Mohamad Saad, the department needs another 14 units of Counter 1 vans nationwide to expand the department’s service efficiently.

“So far, we only have 14 vans that serve as JPJ Counter 1. Perlis and Negri Sembilan still do not have this counter facility, which is a necessity for us to improve the quality and expand the range of services available to the public,” he said.

“We will continue to mobilise our Counter 1 facility to ensure our services are comprehensive and can reach all levels of society, including those in remote areas that are located far from JPJ branches,” he added.

The department is also moving towards broadening its online services – in collaboration with Pos Malaysia – as part of its efforts to transform its existing scope of delivery and services.

“Through this initiative, services such as vehicle licence and road tax renewal can be done through our website and the renewed licence and road tax will then be sent to customers using courier services. This service is expected to be implemented in the near future, to reduce over-the-counter transactions,” he said.

Kamarudin said that the department is looking at collecting RM4 billion in revenue this year. In 2016, the department collected about RM3.9 billion, an increase of 6% compared to RM3.7 billion from the previous year. He said RTD was the third department with the highest grossing revenue last year, after the Inland Revenue Board and Royal Customs Department.