As part of its efforts to improve on customer satisfaction and service, Modenas, Malaysian motorcycle manufacturer, recently conducted an ownership survey amongst riders of it brand. Held at the EON head office complex in Glenmarie, Shah Alam, some 60-plus owners of Modenas motorcycles turned up at the event, which included a courtesy dinner and other activities.

Highlight of the evening was the survey, where owners could speak to two representatives from Bajaj, Modenas’ manufacturing partner. Part of the survey is an effort to understand customers’ buying behaviour and the characteristics of the street bike segment.

Also part of the event was a free inspection of Modenas motorcycles, and emphasising to riders the importance of periodic maintenance. Having recently launched the 2017 Modenas Pulsar RS200, NS200 and V15 street bikes, Modenas is embarking on an intensive campaign to regain market share and provide better service to customers.