Aside from answering our questions about Touch ‘n Go eWallet’s new SOS Balance feature, operator TNG Digital also provided some insight into the long-awaited introduction of its PayDirect system on PLUS Malaysia’s closed-system tolled highways, such as the North-South Expressway (NSE).
To recap, PayDirect allows motorists using their TNG cards to use their eWallet balance to pay for tolls, instead of what’s in their cards. PayDirect is one of the key components of SOS Balance; without it, only RFID users will be able to utilise their eWallet balance and thus, SOS Balance. Of the seven million users of PayDirect, 50% of them “face limitations due to the lack of PayDirect coverage on PLUS highways, restricting their ability to fully benefit from the service,” TNG Digital told us.
Some good news – the company said the approval process with PLUS is “nearing completion,” meaning that we can look forward to using PayDirect on all PLUS highways in the near future. “We are hopeful that SOS Balance will be expanded to cover more locations soon,” it said in an email response.
One section of the NSE that has recently been cleared to use PayDirect is the Northern stretch from Hutan Kampung in Kedah to Sungai Dua in Penang, making it the first closed system to support the feature. Aside from that, PayDirect can be used on PLUS’ two open-system tolled highways – the Penang Bridge and the Butterworth-Kulim Expressway (BKE).
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So the loser will be LPT1? when can have PAyDirect?
Why is this needed if PH had fulfilled their promise? PMX sila jawab!
Still not able to use Smart Tag at Seremban toll
TnG decision to charge fees for topping up via credit card was a major step in the wrong direction. Making rfid a serious pain to use esp with such limited lanes at tolls.
LEKAS je lah belum ada paydirect
Any plan to improve the RFID ? Almost every time I use the lane will see car reversing, really Boleh
Using cheap sensor
Pay for professionals to stick the RFID sticker for you, costs RM10. I never have this problem becos the people who install it, test for the best positioning with a hand held tool that shows best signal response. 99% owners want to stick on places to ensure they are not an eyesore on the car. Refer to the TnG website for nearest installer.
TNG is a bloody incompetent company. Too many features to offer and yet most motorists still use manual TNG payment at the toll plazas. Why? Becos TNG did not think thru when they offer other solutions like PayDirect and RFID. So damn stupid and a waste of time and money.
TNG or whatever had been keeping positive balance of all users..why can’t they just allow negative balance for once or maybe for the first time or up to a certain limit.. am sure the user will make good later when convenient and also save the operator in operating cost.. imagine the amount TNG holding and on average the interest that can earn.. it is just plain stupid that we have such operators