Today’s issue of The Sun carries a full-cover ad by Proton, the outside back cover of which mentions a seven-year extended warranty. We called Customer Care, who told us that the warranty is offered on every new Saga, Iriz, Preve, Suprima S and Exora. The Satria Neo, Inspira and Persona are not included.
The copy reads “7 Years Worry-Free: Nothing drives us to do better than our commitment to your peace of mind. That’s why, every new Proton now comes with built-in safety features and a 7-year extended warranty to keep your car the way it is meant to be. True value is owning a car without repair worries.”
This is a big upgrade over the existing warranty terms. The Iriz, Preve and Suprima S are previously offered with a five-year coverage, while the Saga offer just three years. The Inspira’s three-year coverage remains, while the Satria Neo and Persona models carry on with the original two-year warranty period.
UPDATE: This seven-year/250,000 km extended warranty package is part of Proton’s new “Even More Value” campaign, and is only valid for the months of May and June. Other than a longer warranty period, Proton is also offering a low 1.99% interest rate for the Saga and Iriz (monthly installments of RM326 for the base Saga SV), 100% financing scheme for government staff, and special deals for graduates and undergraduates.
AD: Drive the Proton model of your dreams. Submit your details and Proton PJ will get in touch with you.
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AI-generated Summary ✨
Comments generally express cautiously optimistic support for Proton's new seven-year warranty, viewing it as a positive move to boost consumer confidence. Many praise Proton for offering longer coverage than competitors like BMW and Toyota, and some see it as a responsible manufacturer effort. However, there are significant concerns about Proton's past quality issues, poor after-sales service, and inconsistent warranty claims due to alleged vendor problems and manufacturing QC. Critics warn that warranty is meaningless if not honored, citing recurring faults and delays at service centers. Several comments compare Proton unfavorably to global brands, mention dissatisfaction with parts durability, and question Proton's ability to sustain such promises. Overall, the sentiment mixes hope for improved reliability with skepticism rooted in previous experiences.