Highway concessionaire PLUS has announced that it will no longer print and issue toll receipts at all its toll plazas starting from March 19. The operator said that the move is aimed at promoting smoother toll transaction and reduce congestion when users exit the highway.
It encouraged highway users to register their PLUSMiles or Touch n’ Go cards to enable them to obtain and print e-statements for their official travel claims. Registered users will be able to access their electronic cards usage records such as transaction details and statements (including transactions for public transportation, parking services and others), card balance and expiry date.
As for commercial and heavy vehicle operators, they can gain access to their transactions details and statement by registering cards via the PLUSTrack Program.
“One of the main objectives of implementing the full electronic toll collection system is to promote faster and smoother transactions at the toll plaza. However, there are still some highway users who insisted on toll receipts to be printed as they pass through the toll lanes and this has contributed to slower traffic movement and longer queues,” PLUS COO Zakaria Ahmad Zabidi said.
According to Zakaria, highway users will usually queue at the left most exit lane (multi-class lane) to obtain their toll receipts. “This contributes to congestion at these lanes and it also usually affects traffic flow on other lanes,” he explained.
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AI-generated Summary ✨
Comments express concern over the move to stop issuing toll receipts, citing the need for records to claim expenses and avoid fraud. Some suggest that removing receipts might inconvenience motorists relying on them for official claims or monitoring transactions. Others believe the real solution is abolishing tolls altogether to achieve smoother traffic and reduce corruption. There is skepticism about the effectiveness of the new e-statement system, with many arguing that the primary goal is cost-saving rather than improving user experience.