Despite the seriousness of the issue, the response rate for Honda Malaysia’s Takata airbag inflator recall leaves a lot to be desired. The company is stepping up awareness efforts as a result – it has announced that all 84 Honda dealerships nationwide will now deploy staff to go door-to-door to approach affected customers from now until December 31. They will urge owners to replace their Takata front driver airbag inflators.

The door-to-door approach is in addition to recent efforts such as the setting up of Honda Service Central Hubs, Mobile Hubs that are stationed at selected shopping malls, and Honda’s on-ground events such as the Honda Family Road Trip.

The door-to-door mobile teams will be in Honda uniforms (examples of the various uniforms below) together with an authorisation letter. Customers can contact the Honda Toll Free number at 1800-88-2020 or Honda dealers for confirmation when approached by the team. The mobile teams will also make arrangements for replacement activities on-site where necessary, if customers are genuinely unable to proceed to a dealership/hub for the replacement job.


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But don’t wait. If your car is affected, make an appointment at any Honda dealership or Service Central Hub; the latter also accept walk-ins. For more info, call 1800-88-2020.

Honda Malaysia says that as of December 8, it has replaced 68% of affected driver front airbag inflators, so there are still many affected cars yet to respond to the recall. The company is also working closely with the Road Transport Department to approach current owners of affected vehicles based on JPJ data.

As for the front passenger airbag inflators, HM said late last month that stock availability is targeted to reach 70% this month. Stock availability for the driver airbag inflator has been at 100% for some time now.

You can check your Honda’s update status by calling 1800-88-2020 or by visiting any authorised Honda dealer. You can also use the company’s online VIN checker to see if your vehicle is affected.