For the very first time, Volkswagen Group Malaysia has launched a new programme called Volkswagen Cares. It’s a series of free car workshops catered especially for Volkswagen owners. The inaugural programme was conducted at Volkswagen Sg Besi, with a total of 12 owners participating today.
According to the brand, the customer-based event was conceived as an effort to go a step further in enhancing the Volkswagen ownership experience. The programme will be held in each quarter of 2016. Later on, it will be initiated and carried out by participating Volkswagen dealers nationwide for the benefit of their customers.
The entire session today was conducted by Alex Chen, service manager, Simon Chin, assistant manager of Wearnes Automotive and Charles Lim, GM of aftersales at Wearnes Automotive. Subsequent sessions will similarly be conducted by trained after-sales technicians.
Split into two sessions, the first consists of theoretical syllabuses. Topics such as safety and fuel saving tips touched on appropriate tyre pressure, regular and timely servicing of cars and the importance of proper engine oil. Avoiding excess idling, excessive weight and braking along with the usage of cruise control were also mentioned.
Module two, covered safety features such as ABS, EBD, ESP and the likes alongside passive safety features such as emergency safety belts with force limiter, airbags, body deformation and collapsible steering column. Most of these can already be found in Volkswagen vehicles.
As for module three, it touched on proper in-car child safety, child seats and the importance of choosing the appropriate models based on weight along with the proper way to safely buckle a child in. Module four gave owners advice on steps to take and the appropriate party to contact during emergencies such as breakdowns and what to do when faced with a flat battery.
The second part, was a practical session. During this time, owners were given a physical hands-on demonstration of basic vehicle maintenance along with easy visual self-checks that owners themselves can carry out on their own.
“Volkswagen Malaysia is proud to announce this initiative as we believe that by empowering our owners with the right knowledge, awareness and education, paired with the brand’s effort, we will be able to enhance the overall ownership experience for our customers. This is a testament that our customers are our top priority,” said MD of Volkswagen Group Malaysia, Armin Keller.
Similarly, Volkswagen owners who came in for their scheduled service today, were given a little surprise, as they were treated to complimentary service and labour. The one-day special is applicable at all Volkswagen showrooms nationwide and is in line with the brand’s current tagline – ‘Always by your side.’
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Too late for this.
Damage has been done
I don’t know what game they are playing. From free car wash to free sweets at traffic lights.
People don’t want all this nonsense. VW owners want 3 things
1) 10 year Warranty on DSG
2) Fixed Resale Value after 7 year Loan finished
3) Free Courtesy Car and Tow Truck 8x a year.
VW owners are still facing problems with their DSG in Malaysia despite using mineral oil. Cars are juddering and breaking down. People buy RM200k car but have to stand in the hot sun waiting for the tow truck to come every other month.
How is VGM going to compensate the 21 anual leave that VW customers completely use to repair and fix problems?
In would be good if VGM also give a fixed trade in value after 7 years cause now, even used car salesman don’t want to touch our cars. Our 2nd hand value has become a joke. Passat 2014 used car dealers are offering RM80k or below. Some are even taking Rm70k.
If they contact me to attend, sure I’m going f*ck them. Instead of doing this shit, give us 10 years warranty better.
I’m so pissed with VGM and my VW !
VGM they know the DSG is a confirmed disease. They are just buying time, and let all your cars expired the 5 years.
Advice all Malaysians not to try VW. Their honesty level is highly skeptical.
Malaysian VW buyers need to collectively sue VGM.
My passat already broke down like 6 times in 2 years. VGM changed to mineral oil also it has broken down 3 times. A company full of lies and deceit.
I cannot attend as my Passat might breakdown while on the way
12 people look like couples ie husband and wife. So, I think, really, 6 owners only turned up
Stay away from VW lah. I am an owner and I can assure, we owners go through hell with our rides.
Sam Loo shoot proton said damage done but you can’t continue to buy saga. You cakap cakap only. At the end of the day, see how much you can afford.
Can’t tell the difference between Proton and VW? May be you are right, there is no difference…
Proton is higher quality than VW. I am owner of Proton and VW.
OMG…i can see all the VW true fans here or frustrated owners…lol
Nice effort nonetheless from a brand which its reputation seriously tranished by years of negligence and arrogance.
Back in 2009/10, there were so many Polo and Golf TSI flooding our road. Now the most frequent Golf that you could see on the road are the GTi and Rs, the TSi had gone almost extinct. This shows that while the GTI still hold a special place for those seeking for a performance machine, majority of buyers had abandon VW for a bread and butter everyday use car. The main culprit is no other than the famous DSG.
Back then VW owners were so arrogant. Come here and tell everyone else who don’t have VW cars are POOR. Now, look at them. All of us now see VW cars on the road, we laugh so much.
I see Jetta or Passat, I always look into the car to see who is driving a joke
Also don’t forget to C who is driving those junk Pugeot/Citroen/Renault …..
They are always in a hurry on the road. Why? Are they trying to reach the destination before the car decides to break down midway? LOL.
Volkswagen, no need for these cheap publicity gestures. Just improve your after sales service technical skills, keep parts well stocked and attend to warranty claims without delay. I guarantee you, your customers will stay with you for life. Oh and get rid unreliable technologies a.k.a DSG.
Spot on, offer a manual option & torque converter auto’s too. Dsg just plain unreliable & jerking for heavy traffic jammed road
Minimal cost max publicity stunt. Nice try but still zero effect.
Bullshits! Fix ur dsg 7 gearbox first & ur stupid unreliable twin charge engine or compensate us owners!! Damn vw, nightmare ownership experience….stopid.
You are not the only one. Facebook got hundreds of comments all busuk busuk gila
What they need is to offer more years of warranty to help fix their image…that and offer quick n hassle free service appointments.
The recond f30 got more mechanical and electronic problem. Seancorr you shall admit It
In other words it is a disease car
My sister 18 months old Jetta clutch broke 2nd today.
Let me tell you a better story. My Passat going to breakdown in the next hour!
All the customers have pained and angry look. Must be really difficult managing VW after sales service.
I wonder VW can sell 12 cars this year..
Gone are VGM glory days. Now with power of Internet, everybody knows VGM is a big cheat and VW cars are so so so so so faulty
Hahahahahahahahahhahahahahahahahahhahahaha
All red herring to distract from real issue: their car’s reliability worse than even proton hahahahhahahahahahahahaha
Give rm90k discount also nobody wants kekekekeeeeeek
I just saw in Mudah, brand new 2015 cars pre reg going for RM120k. Kesian owners who bought for RM170k.
So, brand new 2015 going for RM70k discount cause so much of stock in the yard.
Is junk yard la…
My 3 year old golf tsi, worth only rm 80k on carbase market calculator. Sad man.
12 owners? Looks like very poor support from owners themselves! Oh dear.
Not easy nowadays buy a car somemore want to attend workshop..sure the trainers advice inorder to overcome jerking issue please maintain your speed from 80 – 100kmh only ….sorry for turbo feature…hmmm you just buy a brand only…thks….Reminder: please apply your leave too coz you need to attend workshop…knowledge to maintain your car!
The fact is Malaysians don’t really follow instructions when it comes to proper car maintenance and usage. They’ve relied too much on basic cars and suddenly one day these modern vehicles become affordable and they want them but without unlearning their old habits.
Asians work longer hours than Europeans, we dont hv time for this, better buy Japanese thats engineered to withstand neglect and abuse
12 people attend also want to put in Paultan ka, this is totally VW marketing PR gimmick.
It’s good comedy for us, apa lagi lu mau?
Hik hik hik hik VW so high keras, just buy car straight away need attend workshop. Wow.
After that they gonna attend more workshop to get lessons on how reliable German engineered DSG gearbox is hik hik hik hik
Here’s the thing about VW. Their cars are genuinely a joy to drive, and when you get into one, you can feel that sense of quality and solidness. The sheer confidence when driving is quite rare at the price point (in comparison to the regular Toyotas and Koreans).
But the thing is, how can you enjoy driving it when you always have to consider that the transmission may break down. I’m quite curious as to why they didn’t elect to use a normal auto for hot climates, as they did for the Golf and Jetta in the US.
Easy bro, in US they will be sued thru kaw kaw…here in msia no consumer’s protection
What? You are conducting a workshop for owner to care their VW? Are you saying that all your car problems are because owners doesn’t know how to care their car?
Look at the face of all owners. They look moody. Why?
There is no jolly idiot to cheer them up
But I don’t own a VW wor.
It is not so good of a marketing campaign for someone who sent their car for service and maintenance few days before and after. Besides, beating around the bush is not enough as some bros have mentioned above, get the DSG issue fixed or prolong warranty period, or no one would be driving something that might breakdown in the next journey.
I bought VW car for my son so many problems. Gearbox and engine very unrealiable.
Maybe VW drivers drove like mad and destoyed the DSG gearbox themselves…seen many many VW drivers speeding showing off when first enter the market..nw they drive like aunty uncle reaaly slow until my Wira easily faster
I drove my proton faster than my VW. Yet VW break down more than my proton
How come other cars drive fast and aggressive but gearbox still ok?
nice
Another propaganda made by VW to pacify their customers. Owners are not looking for free workshops on how to save fuel consumption or what kind of oil to use. Owners want their cars to not break down every 2 days. Stop coming up with these ridiculous stunts trying to divert people from the root problem and instead pay attention to what really needs to be handled.
cars should be slave to human.
seems like vw owners are slave to the cars
You are so right.
Most were there for the free food!
why the participant look bored.
As a Golf 1.4 tsi mk6 owner here, I am really not happy about all those marketing campaign done here.
We do not want these fancy programme here. What we want is actually simple.
1) 10 years warranty on our cars
2) given a choice to convert into a manual
3) Courtesy car is a must.
We don’t need VW to do these kind of stunts. Your after-sales SU*KS big time. Just to fix one single issue need to visit your service center for multiple times. You think every VW owners stay next door? Not to mention your incompetent staff who cannot identify problem. Always create a new problem when fixing a problem. All these are just bulls**t! Every time think about VW, it’s not a pleasant thing in my life. It’s a junk car!