Perodua has announced that the company and its fully-owned subsidiary Perodua Sales have been formally certified by SIRIM to the latest 2015 versions of the ISO (International Organisation for Standardisation) 9001 and 14001 standards.

The automaker first adopted ISO standards in 1998, and ISO 9001 was extended to Perodua sales and service branches in stages from 2005, standardising the customer experience across the board. All Perodua branches are currently ISO-certified.

Altogether, Perodua has successfully undergone one ISO 14001 and three ISO 9001 version upgrades, including the latest certification, which covers a total of 39 sales and 55 service branches nationwide, plus 35 departments under Perodua headquarters.

Besides taking customer satisfaction and environmental management to new heights, ISO practices have also led to improvements for Perodua’s internal processes and communications, as well as customer deliveries. Perodua president and CEO Datuk Aminar Rashid Salleh said that SIRIM’s ISO recognition reinforces the automaker’s vision of becoming a regionally competitive player.

“The demands of the market and industry never stop changing, and it is essential that we constantly update our standards and procedures to adapt and respond to those changes. Only if we remain relevant to our customers can we exceed their expectations. With this certification upgrade, we hope to further reduce the satisfaction index gap between us and other recognised international players,” he said.

He added that Perodua will also extend these standards to its business partners, be they dealers or suppliers in the near future. “We will ensure our business partners and suppliers comply with green practices as required by ISO standards, including the sourcing of materials in environmentally-friendly ways,” he said.