It seems that fuel retailers are going big on cashless payments, as Petronas is also throwing its hat into the ring with its Setel e-wallet app, introduced at the Kuala Lumpur International Motor Show (KLIMS).
Available on the Apple App Store and Google Play Store, the service can currently be used at more than 40 stations across the Klang Valley, with the number set to rise to 600 by June 2019. The company expects a nationwide expansion to be complete by the end of next year.
Unlike Petron’s cashless service, which works using WeChat Pay, Setel is Petronas’ own system, designed to be integrated directly to the fuel pumps – said to be the first in Southeast Asia. The app enables customers to purchase fuel in just a few taps, directly in the comfort of their cars, and starting January next year it will also allow users to purchase items at Mesra stores. It also integrates the Kad Mesra loyalty programme.
“Pumping fuel shouldn’t be a chore. Currently, the payment process involves walking to cashier, waiting in line, a RM200 hold on your cards, and having to use a separate card to earn loyalty points,” said Setel boss Iskandar Ezzahuddin. “Setel eradicates these pain points and integrates payment and loyalty benefits in a seamless, frictionless experience. At Setel, we settle for you!”
Petronas Dagangan managing director and CEO Datuk Sri Syed Zainal Syed Mohd Tahir said, “Petronas has been focusing on creating a new customer experience in our retail business by leveraging on the power of digital. Setel enables a seamless end-to-end experience that focuses on providing convenient and ease for fuel purchases at our customers’ fingertips. We are proud to be the first to offer this service in Malaysia.”
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And I thought you are not allowed to play your phone at the petrol station. This is so illogical….never think through
Setel?
Oh my bahasa melayu!
Where is dewan bahasa dan malapetaka?
have you ever used the app? i went to KLIMS2018 and they demonstrated the app. basically the app will prompt to ensure that when you purchase petrol through your phone that you are INSIDE your vehicle. Once the the pump has been released for filling you may exit your vehicle.
How would you know if the pump has been released for filling? You have to get out from the car to check right? And if it’s not released, what would you do? Go back inside car to purchase thru the phone again ? I think this looks stupid. Just stick to plain old cash or card payments la, reduce risk of fire in petrol stations la.
I’ve experienced one time using setel. The app tells you once the pump has been released. Surely there is a concern of the public regarding fire safety and all. Fair enough. Genuine concern. The safety prompts are there. So to simply answer your question, how would i know if the pump is released? Well the app tells you. If it doesnt get released? Not sure havent experience that yet and prefer not too. If you havent tried, more questions and comments will follow. And yes once again agree with the concerns regarding fire safety. Not supporting the app in glory. Just saying it worked the first time for me. My 2 cents. Peace fellow Malaysians
Inside the car is ok.
Pemikiran kampung kolot je yg cakap tak boleh main mobile phone kt petrol station
Kalau macam tu, lebih baik buang jerr sticker amaran kat tepi pam tu.
Thanks Petronas for encouraging me to use my phone at your stations.
using mobil| phone at gas station suppose to be no-no. so with this setel thingy, phone is now legal? all sticker saying no phone at the pump will be removed?
Is Petronas trying to encourage more people to start using handphones at petrol stations & cause more fires?
The Mythbusters already debunked this. Mobile devices can not cause fire at a petrol station. Unless the device has defective battery that can cause explosion. If that is the case, the device is not safe for usage anywhere.
lakukan transaksi dari dalam kereta je lah.. tak perlu bawa phone keluar. pam activate baru u keluar isi minyak. tak perlu bawa phone… Kampung!!
It will be a chore now as I will have 20 e-wallets for 20 types of goods and services to pay for and soon it will grow to 30 and so forth.
We are not allowed to use mobile phone at the pump. Has this law been repealed?
Hi concerned, there was never a law which prevents mobile use at the petrol station.. the car engine is a bigger source of ignition.. if really scared, stop your car outside petrol station, and push it int the station.. don’t drive.. :-)
@Mat Pedas, you clearly don’t know what an electronic wave could do, don’t you? Source of ignition is not the car nor the phone … duh!
Just don’t use phone while pumping. Be sensible. The whole no phone thing is actually urban legend. Plus in Malaysia, the humidity level is too high for even a low probability electrostatic discharge to happen. You can stop getting your panties in bunches.
Petronas, mcm mana boleh setel bos ?
I have been using the app very often without any issues and I think they have done a good job in making sure that all safety elements are taken care of. You only need the phone to enter the pump number and amount. After pump is ready, just step out to fuel. Never to use the phone outside the car!
Funny to see keyboard warriors here typing without thinking. App based payment has always been available in overseas.. maybe they are really thanking Petronas for helping to come out of their ignorance.. :-)
One of the way for B40 fuel subsidies method.
Good solution. Will try it.
Just make sure you do the transaction while you are still IN the car and not at the pump!
Notice to PETRONAS – please include safety reminders to users to avoid lawsuits and accidents!
am i the only one who thinks our Transport Minister looks like Kim Jong Un?
why should i, my credit card gives me 8% rebate…and the ease of not paying until the month end…this on the other hand…sucks my money before i can use it
Why do we need e-wallet there , e wallet here? Too much e-wallet companies trying to suck our money first. The debit card is already a good method fo cashless payment. E wallet just make things complicated because can use at certain places.
Dah ke belum?
Setel!
Told people many times, phone will not cause fire to ignite at petrol station. Electrostatic does…. make sure you touch metal object. And stop coming in and out from car, electric charges might be generate on you from the car seat.
The Mythbusters already debunked it. Mobile devices can not cause fire at petrol station because they emit a very low level of energy, not really powerful enough to ignite petrol fumes.
hey can i use this apps. to fill RM6.00 of Primax 95 into my kapcai tank?
Boleh
this app is safe to use when you are inside your car…. the app will mention and remind users to use it inside your car with ” leave your mobile device in your vehicle while fueling”
i am currently using this app and found its so easy and convenient to use.
I m frequently using the apps. Very convenient. Love it! Everything SETEL inside the car. Not outside! Kudos PETRONAS!
Impressively, kiplepay are one of the entities powering Setel. Pandai Petronas main wayang with underdog e-wallet co.
2019 aku dah guna so far very good APPS…mudah dari dlm kereta SETTLE bayar tak perlu ke kaunter.SETTLE payment baru angkat pump bukan pegang HP menghadap pump mcm bodoh kah3.