The public’s negative perception towards Proton has long extended towards the quality of its vehicles produced. Briefly, the term “QC” and its association with Proton do not attract the kindest of words. Moving forward however, the company aims to enhance its quality management and revert those thoughts.
Datuk Abdul Harith Abdullah, CEO of Proton, said, “what we need to do next is to enhance our quality management. The problem is, when we have thousands of components coming in before we start assembling our cars, we tend to miss certain parts during the inspection.”
“This is one of the main reasons why we started to have all the bad parts coming in. Some of our vendors, as you know, we had started grooming since 20, 30 years ago,” he added.
Harith then outlined the company’s next steps, “what we’re doing now is to intensify our inspection programme, so we can filter all these issues out before we assemble the vehicles. This is about enhancing the processes on the operations side.
“We have started on this, and we also have a new head of quality. We have Mr (Masazumi) Ogawa who has joined us, and to show our seriousness, he has over 30 years of experience with Nissan. We will instil a new discipline into our workplace to make sure that the quality management is better enhanced,” assured Harith.
What do you think of the measures taken by Proton to enhance its quality? A sign of a promising turnover, or something else? Let us know what you think in the comments below.
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AI-generated Summary ✨
Comments highlight persistent concerns about Proton's quality issues, vendor reliability, and influence of cronyism, which many believe impede improvement. Several praise the driving experience and safety features but criticize recurring minor defects, outdated design, and poor aftersales service. Many express skepticism towards management promises of quality enhancement and call for real change, such as replacing vendors and overhauling quality control. Overall, there's a mix of cautious optimism and frustration, emphasizing that substantial reforms are needed for Proton to regain reputation.