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Proton has announced that it will be expanding the number of 3S and 2S service centres that will be open seven days a week, effective tomorrow, August 6. The move is part of the national carmaker’s efforts to improve its aftersales service, and is aimed at reduce customer waiting time to service their vehicles, as well as providing added flexibility for servicing and maintenance outside of the working week.

Previously, the company’s seven-day initiative only accommodated regular servicing, and only until 12pm on Sunday. Now, operating hours on Sunday have been extended to 5pm, and the service centres will now process warranty claims on weekends as well, as opposed to just weekdays.

“With these improvements, now our customers will have the flexibility to send their cars for service and/or warranty claims on weekends. This is part of our drive to provide more convenience to our customers especially for those who are unable to take time off from work during week day,” said Proton’s chief executive officer Datuk Ahmad Fuaad Kenali.

From tomorrow, Proton will implement seven-day operations at nine service centres, inclusive of repairs and warranty claims – these outlets will be open from 8am to 5pm, Mondays to Sundays. The company will expand the list from October 1 to include an additional 14 service centres and four more from December 1.

List of seven-day-a-week service centres – click to enlarge

Proton said that it identified those centres based on demand and requirements there, but added that it will continue to review and expand its extended services should it be required to do so.

Additionally, Proton has also cut prices on selected parts, such as turbochargers, ECUs and transmission assemblies, by between 12% and 30% effective August 1. The parts pricing revision was made to encourage the use of genuine parts installed at authorised service centres, and ultimately assist in reducing the cost of ownership on Proton vehicles.

Customers can contact Proton’s customer care hotline at 1800-888-398 or e-mail customercare@proton.com for more information.